Movistar and Claro confirm they will return their clients the extra value invoiced in January in Argentina

According to the information reported on several specialized websites in Argentina, telecommunications companies Movistar Argentina (Telefonica) and Claro Argentina (America Movil) confirmed that they will return their clients the extra value invoiced in January. The measure takes place after, at the end of that month, the National Telecommunications Entity (Enacom) requested that those country’s telecommunications companies that have made increases in the price of their offers higher than those that had been established by the Government, must return the value to their clients.

After, in August 2020, Argentine President, Alberto Fernandez, declared telephony, pay TV and internet as ‘essential services’ in the country through a Necessity and Urgency Decree (DNU) N° 690 (2020) whereby the rates of the already mentioned services were frozen until December 31st last year, Enacom let Argentine operators to make a 5% increase in rates, which could reach up to 8% for those with up to 100 thousand customers, in January. However, some companies applied a 20% increase from the first month of the year. For this reason, the entity ordered the operators to return the extra value invoiced to users.

‘Claro Argentina and Movistar Argentina confirmed to Enacom that they will return their clients in March, through credit notes, the extra value invoiced due to the increases authorized in January and February by the entity. Those who do not fulfill the agreed refund will be sanctioned’, reported Claudio Ambrosini, Enacom’s President, through his official Twitter account, on February 21st.