GOtv Zimbabwe offers refund over pay-TV outrage

MultiChoice’s terrestrial pay-TV service, GOtv Zimbabwe is offering its customers a USD 75 refund for the service failure which has seen signals off air since January 31, a problem which the company described as “beyond its control”.

“All active GOtv subscribers are being offered a refund of USD 75 when they bring in their GOtv decoder and the opportunity to purchase a DStv single view decoder which includes a month’s subscription to DStv Access,” the company said in a statement.

The operator is yet to provide reasons for the switch off or details of signal return.