The Consumers Federation of Kenya (COFEK) has ordered pay-TV providers, GoTV and StarTimes, to resume airing free-to-air (FTA) channels within seven days and compensate consumers or face legal action. This comes after the Kenyan Court of Appeal ruled the digital migration case in favour of Kenyan broadcasters – Standard Group, Nation Media Group and Royal Media Services, awarding them digital licences.
Last week, the Supreme Court had also prohibited StarTimes, GOtv, Pan African Network and Signet from broadcasting channels from the three broadcasters without their consent until an appeal is heard over the digital migration process. But COFEK argued to have received numerous consumer complaints regarding the missing FTA channels- NTV, KTN and Citizen TV on GOtv and StarTimes.
The federation, in a statement, accused the Communications Authority of Kenya (CAK) over their silence on the matter and said, “Ideally, the CAK should have now summoned both the retailers and media houses to a dialogue meeting to hasten their negotiations. Even then, consumers must be compensated for the period the FTA’s have been off-air.”